Is your organization ready to comply?
January 1, 2012 is the deadline!
Time is running out!
Is your organization ready to comply with Ontario’s Accessible Customer Service Standard legislation? Fines can be up to $50,000 for individuals and $100,000 for corporations for each day of non-compliance.
Who has to comply?
This accessible customer service legislation applies to every organization in Ontario that:
- Provides goods or services directly to the public, OR
- Provides goods or services to other third parties (example, other organizations).
How does my organization comply?
To comply with the legislation, your organization must:
1) Develop, implement, and document an accessible customer service policy that includes procedures for serving people with disabilities;
2) Provide accessible customer service training to all employees working in the province of Ontario who are involved in your business processes such as marketing & advertising, selling, payment (billing or collecting money), support, delivery, etc. Training must be provided even if you don’t have physical premises that people may visit.
Organizations with more than 20 employees must:
- maintain records of the training they provide, and
- begin filing online accessibility reports with the Government of Ontario in 2012.
Organizations with fewer than 20 employees are exempt from filing reports but must still implement an accessible customer service policy and provide accessible customer service training to employees.
Need Help?
Capital Benefit has prepared resources to help you comply with the legislation and Capital Benefit can also provide the required accessible customer service training to your employees. These resources and training services are provided at no cost to Capital Benefit clients.
Contact your HR Specialist, Karen Swolfs, today at karen@capitalbenefit.ca to ensure your organization complies with the Accessible Customer Service legislation by January 1, 2012.